The production value, themes and stories are top notch. This is one of the best around! We have been back 4 different times with different groups.
I will start by saying my wife and I have been to many different escape rooms in Dallas, Phoenix and LA. As for me and my family, we will never return. We left there terribly disappointed that we were not able to partake in our Escape Room adventure and that the customer service was so amazingly poor. He didn't offer us 50% off of our next adventure for the inconvenience or anything. He said that we would upset the queue of others who have already paid. I asked if there were any other adventures that we could do since we had already paid and I had all of my family together at the same time (which is not easy to arrange). The manager then went to the control room and came back 2 minutes later to let us know that they would not be able to fix the problem and he offered me a refund. This would have been nice to know when we arrived. At which time the manager asked us to please continue to be patient as they were trying to fix on of the key components of the experience. After standing around and waiting for 30 minutes without any feedback from the manager, I expressed my displeasure that we were unhappy to be kept waiting so long. We signed up for the Prison Break experience and showed up at our scheduled time of 1:30pm. Trust me, I've done 11 different rooms with different companies so far and this has been the worst experience. There are a lot better escape room companies around. Sigh.This is so unfortunate because we were really looking forward to playing all the rooms, but won't be going back. Also, the monitor didn't come on for probably the first 5 minutes and our clue button didn't work so we had to wave our hands around when we wanted one. We had to try it 3 times before it came out. Again, our game had to be interrupted and the game maker had to come inside and help us get this piece unlocked. The third, Once Upon A Time, we set a puzzle to the numbers we found to release something and it clicked like it unlocked, but wouldn't come out. For all the time we waited for them to get the room ready, shouldn't this have been checked? The game maker was very apologetic and added more time for the time lost. Our team messed with this for about 4-5 minutes to then have to have our game interrupted so they could replace it. they can hear and see you, there is no way they didn't know unless not doing their job, which is another problem) Second game, Taken, one of the puzzles in the room wasn't working. Especially when we finished with a lot of time left and talked about it several times at the end of the game. I understand human error, but dishonesty doesn't fly with me. The game maker then proceeded to act like he wasn't aware that all of this happened. Also, one of the puzzles was broken and couldn't be used, which we felt like we should have been informed about before starting. The first time doing Entrapment, one of the locks never got reset and we skipped a whole part of the room.
They have the potential of being a really great company, but this location in particular just seems to not care. I've done 3 different rooms at this company now and all 3 times, something has gone wrong. I typically don't like to give companies bad reviews, but I've even emailed corporate and have heard nothing. Great Company… but once again not impressed with our Game Master. Considering how close we were to escaping, (they weren’t busy- the only team there, even showed up early) and how much time it took to receive our clues, we definitely would’ve escaped. If we had paid personally for this experience, I would’ve rated it lower. This was paid gift to us while celebrating a family member being in town. After a comment was made about wasting our time, she added just one minute.
#Red door escape room taken code
Towards the end we asked for a few more clues and spent about 3 minutes on a broken clue, unable to see the numbers and our timer on the safe was activated because the wrong code was given to us. Either giving us a clue we had already completed or taking AT LEAST 30 seconds to type up a clue while our timer was counting down. It seemed almost as if she wasn’t paying attention to what we were actually doing in the room. I rate this a 3 out of 5 because our Game Master lacked on giving us clues. We were so close to winning and we had a great time trying to get out of Taken! We as a whole feel as though we were robbed.
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